Return and Refund Policy

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Thank you for shopping at Luxuave. If you are not entirely satisfied with your purchase, we're here to help.

Return Window

You have 30 days to return an item from the date you received it.

Eligibility for Returns

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned, such as custom-made or personalized items. Please contact us if you have questions or concerns about your specific item.

Return Process

To return an item, please email customer service at Support@Luxuave.com to obtain a return authorization. 

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Wrong Items

If you received a damaged or wrong item, please contact us immediately for assistance.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Insert Email Address].

Contact Us

If you have any questions on how to return your item to us, contact us at Support@Luxuave.com.